Terms & Contracts

Before any paid work begins — including audits purchased through the Strategy Store — both parties execute a written agreement covering scope of work, deliverables, timeline, payment terms, revisions, confidentiality and intellectual property. No work proceeds on a handshake.

Each contract defines the specific deliverables included in the engagement. Work outside the documented scope is treated as a change order, quoted separately and added to the agreement in writing before it begins. This protects both your investment and our team's calendar.

• Strategy Store products are paid in full at checkout.
• Founder partnerships typically require a deposit to reserve the engagement, with the balance billed against milestones defined in the contract.
• Late payments may pause active work until the account is brought current.
• Refunds follow the refund policy stated in each individual contract — generally non-refundable once strategic work has begun.

Upon final payment, you receive ownership of the final approved deliverables produced specifically for your brand (visual identity, packaging artwork, written strategy documents). ProtokolStudio retains ownership of pre-existing frameworks, internal templates, supplier networks and methodologies, as well as the right to feature the completed work in our portfolio unless a confidentiality clause prevents it.

We treat your formulas, supplier relationships, financials and unreleased brand work as confidential. The same applies in reverse — anything we share about our internal processes, supplier contacts and proprietary frameworks is confidential to ProtokolStudio. Mutual NDAs are included in every contract and can be signed separately on request before scoping calls.

When we facilitate sourcing or PLR introductions, ProtokolStudio acts as a strategic advisor — not as the manufacturer. Final purchase orders, regulatory compliance, product testing and fulfilment liability sit with the manufacturer and the brand owner. We will document these responsibilities clearly in your contract.

Each deliverable includes a defined number of revision rounds. You are responsible for consolidating and providing feedback within the timeline stated in the contract. Once a deliverable is approved in writing, additional changes are quoted as a change order.

Either party may terminate an engagement under the conditions stated in the contract (typically with written notice). Fees for work completed up to the termination date remain due, and any deposits applied to strategic work are non-refundable.

ProtokolStudio's total liability under any engagement is limited to the fees paid for that engagement. We do not guarantee specific revenue, follower growth, virality or commercial outcomes — beauty markets are influenced by many variables outside our control. We do guarantee disciplined execution of the documented scope.

Engagements are governed by the laws of the Province of Ontario, Canada, unless your contract specifies otherwise. Disputes are first addressed through good-faith discussion before any formal action.

We are happy to share a redacted sample contract during the inquiry process so you can review terms before committing. Email hello@protokolstudio.com to request one.